AI front desk
Answers calls, texts and web chat 24/7 in your company's name, qualifies the job and captures every detail.
Callbrook for plumbing companies
Burst pipe at 2 a.m.? Callbrook picks up.
Your AI front desk answers every call, flags real emergencies, walks the homeowner through shutting off the water, and pages your on-call plumber in minutes. Routine jobs go straight on the schedule.
Incoming call · 2:14 AMYour plumbing company
- CallerWater is coming through my kitchen ceiling. I don't know what to do.
- CallbrookI'm sorry, let's stop the water first. Do you know where your main shutoff valve is?
- CallerI think it's in the basement by the water heater.
- CallbrookGood. Turn it clockwise until it stops. While you do that, I'm paging our on-call plumber.
How it works
Live in two to three weeks
- 1
We learn your business
A kickoff call covers your services, service area, on-call rotation and what you allow us to quote. We set Callbrook up to sound like your front desk.
- 2
We connect your tools
Callbrook books straight into the job software or calendar you already use. Nothing to replace, nothing new for your techs to learn.
- 3
Every contact gets answered
Calls, texts, chats and emails get a fast, friendly answer day or night. Emergencies reach your on-call tech in minutes; routine work lands on the schedule.
What it handles
Calls your office misses, handled
Callbrook knows the difference between a flooded basement and a dripping faucet, and treats each one the way you would.
- Burst and frozen pipes
- Sewer and drain backups
- Water heater leaks and no hot water
- Sump pump failures
- Leak repair and fixture work
- Water heater installs and repiping quotes
Features
Everything your front desk does, around the clock
Emergency escalation
Spots real emergencies and pages your on-call tech by call and text, with a backup if nobody picks up.
Smart scheduling
Books routine jobs into open slots by service zone and skill, and holds room for same-day emergencies.
Inbox assistant
Sorts incoming email, drafts replies and books appointments by email. Starts in approve-first mode.
Follow-up engine
Chases open estimates, asks happy customers for reviews and sends maintenance reminders that bring jobs back.
Owner dashboard
Calls answered, jobs booked and revenue captured, every month, so you can see exactly what Callbrook earns you.
The math
What are missed calls costing you?
Plumbing emergencies often run well above an average ticket. Plug in your own numbers. One recovered job a month often covers the cost of Callbrook.
Pricing
Set up once, then a flat monthly fee
Starter
10 to 20 people, one location
$1,000/month
$5,000 one-time setup
- After-hours calls and texts
- Emergency paging to on-call tech
- Booking into your schedule
- Owner dashboard
Most popular
Pro
20 to 35 people
$1,500/month
$7,500 one-time setup
- Everything in Starter
- Inbox assistant
- Estimate follow-up
- Review requests
Premium
35 to 50 people or multiple locations
$2,000/month
$10,000 one-time setup
- Everything in Pro
- 24/7 overflow answering
- Deeper job-software integration
- Monthly tuning call
FAQ
Questions owners ask us
Will callers know they're talking to an AI?
Callbrook speaks naturally and uses your company name. If a caller asks, it says it's an AI assistant. It never pretends to be a person.
What happens with a real emergency?
Callbrook follows the escalation rules you set: it pages your on-call tech by call and text within minutes and tries a backup if there's no answer. It also gives the caller safety steps while they wait.
Do I have to change my software?
No. Callbrook connects to the job software or calendar you already use, so your office and techs keep working the way they do today.
Can it quote prices?
Only what you approve, such as your service-call fee. It never quotes job prices unless you tell it to.
How long does setup take?
Most shops go live in two to three weeks. We start with after-hours calls, review every call in the first week, and expand from there.
What if I want to cancel?
Monthly plans can be cancelled with notice. The setup fee covers the configuration work we do for your business.
The homeowner with water on the floor calls until someone answers. Make sure it's you.
Tell us about your shop and we'll set up a 20-minute demo, including a live call with the AI.
Or email [email protected]